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Empowering business teams with interactive BPM.

Publication: KMWorld
Publication Date: 01-JAN-07
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Interactive BPM is a powerful and flexible capability that enables business professionals to view real-time performance metrics and to make changes to business processes dynamically. The first component of interactive BPM is business activity monitoring (BAM) which provides visibility into a...

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...key performance indicators (KPIs). However, providing "warning" when KPIs fall outside targeted levels is not enough. Business results are only improved when "action" is taken. The power of interactive BPM is linking BAM directly to a BPM execution engine. In this way, when a KPI threshold is reached, the business team can optimize the process by using an interactive control to change business rules or adjust process...

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