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They're workin' the night shift; When a N.Y. car dealership began servicing vehicles around the clock, its repair biz boomed.

Publication: Tire Business
Publication Date: 18-DEC-06 		Format: Online
Delivery: Immediate Online Access
Full Article Title: They're workin' the night shift; When a N.Y. car dealership began servicing vehicles around the clock, its repair biz boomed.(Courtesy Ford Inc.)

Article Excerpt
Byline: Rosland B. Gammon Crain News Service

Seven years ago, Courtesy Ford Inc. in Syracuse outgrew its service area.

The car dealership's 18 service bays were constantly filled, and some customers had to wait three days or more for appointments.

With no land available to expand its 12,000-sq.-ft. service department, the dealership's managers decided to expand something else: their hours.

Instead of opening at 8 a.m. and closing at 7 p.m. on weekdays, Courtesy Ford started opening at 7 a.m. on Mondays and stayed open around the clock until 7 p.m. Friday. On Saturdays, the technicians would stay until 5 p.m.

"When people contacted us, we could always fill appointments because we had the night shift,'' said Peter Detor, general manager of Courtesy Ford. "People don't wait three...

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