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...the core billing solution is also changing. No longer just one single element of customer lifecycle management, it is evolving to encompass more 'business critical' dynamics. Quite simply, the billing system--with its customer interfaces and the management of multiprovider services--will determine the extent of commercial FMC success.
Not just a number
Traditionally the mass-market consumer has been just a phone number and it has only been through post-paid (contractual) payment methods that a richer knowledge of the communications individual...
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