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Journal of Consumer Affairs
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Depending on the kindness of strangers.
Publication:
Journal of Consumer Affairs
Publication Date: 22-DEC-06 |
Format: Online
Delivery: Immediate Online Access |
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Full Article Title: Depending on the kindness of strangers.(EDITORIAL POSTLUDE) |
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Article Excerpt
Since the store is on the opposite side of town, the holiday gift certificate had been sitting for months. This meant that on a sunny spring day, I had an added excuse to ride my motorcycle home from the office via a slightly different route that took most of the afternoon instead of the usual 10 minutes, eventually stopping at the Big Swamp motorcycle store to redeem the card. Only after I entered the store did I realize that I did not have a pair of reading glasses with me. I selected a few pair of boot socks for the value of gift, but I couldn't read details on the wrapper about fabric content and I had to ask another nearby shopper if I had the display peg with my size. The woman who recorded the sale read the washing directions to me, since cleaning motorcycle clothes on gentle cycle was a mental misfit I wanted to avoid, also assuring me I had the same type of product as noted by the shelf label. Only when I got home did I realize that one pair was "youth" size, something that was written in small print on...
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