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Top Firms Successfully Diagnose 77% of Service Issues in the Call Center, Says New Report by Aberdeen Group.

Publication: PR Newswire
Publication Date: 06-OCT-06
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Research Finds that 75% of Companies that Use Proactive Problem Resolution in Their Call Centers Report Increased Customer Satisfaction

BOSTON, Oct. 6 /PRNewswire/ -- Aberdeen research indicates that optimizing call center diagnostic and problem resolutions capabilities can yield annual savings of up to $4 million, yet most companies have not deployed solutions and technologies to enhance call center effectiveness, according...

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