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Article Excerpt
Byline: Patrick J. Kiger
Outcomes, not appearances
Shifting from a traditional office culture to ROWE isn't necessarily an easy process, explains Jeff Johnson, Best Buy's director of human resources. "With any organization, you're going to have a mix of managers-some early adopters who are open to trying something new and others who are traditionalists, the ones who feel comfortable with what they have and are worried by change,'' he says.
Either way, ROWE requires a commitment from the leader of a group that is converting to the new way of doing things. For that reason, instead of forcing the entire organization to convert all at once, Best Buy is allowing departments-and even teams within departments-to gradually migrate to ROWE.
Converting to ROWE is roughly a six-month process. The first phase is leadership training, in which Thompson and Ressler work to get managers to rethink their concepts of what work means.
"You can spend lots...
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