...respected. This can contribute to:

* the realisation and development of potential which already exists within the workforce

* the empowerment, motivation and commitment of employees

* improved morale and job satisfaction, leading to greater productivity

* reduced labour turnover, leading to reduced recruitment and training costs

* an increase in the flow of ideas, leading to greater creativity and innovation

* greater flexibility within the workforce

* the recruitment and promotion of those with the best skills and abilities, leading to competitive advantage

* compliance with the requirements of equal opportunities legislation and the elimination of discriminatory behaviour

* a workforce that is better equipped to serve a diverse customer base and diverse markets, leading to high levels of customer satisfaction

* improved ability to compete in global markets

* enhanced corporate image as the organisation is seen as a socially responsible employer.

National Occupational Standards for Management and Leadership

This checklist has relevance for the following standards:

B: Providing direction, units 11,12

Definition

The concept of diversity encompasses any sort of difference between individuals. These could be differences in ethic origin, age, gender, disability, family...

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