...providing a process, involving more than one level of management, which both the employer and employee can follow to reach an acceptable conclusion to a problem in the workplace. Settling grievances quickly and fairly means they do not fester and grow

By implementing a grievance procedure correctly, an organisation:

* complies with, and surpasses, the requirements of employment legislation

* can prevent a minor grievance becoming a major problem

* displays a caring approach to its employees, by dealing with issues openly and fairly.

National Occupational Standards for Management and Leadership

This checklist has relevance to the following standards: B: Providing direction, unit 8

Definition

A grievance procedure provides an employee with a formal structure for presenting and settling a concern, problem or complaint at work. The procedure allows the employer to deal with grievances fairly, consistently and speedily. It defines the types of grievance covered, the individuals responsible at each stage, the presentation and documentation of a grievance, and the time limits by which the grievance must be presented and dealt with at each stage.

Action checklist

1. Be aware of the legal position

Schedule 2 of the Employment Act 2002, which came into force on 1 October 2004 introduced two statutory grievance procedures. These procedures represent a minimum legal standard and should an employee wish to make a claim to an employment tribunal on the basis of a grievance, the three-step, statutory dispute resolution procedure must have been followed.

Step 1--the individual informs the employer of the grievance, in...

NOTE: All illustrations and photos have been removed from this article.




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