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...level of qualification, many of the skills employed by counsellors can be put to use in a work situation.

National Occupational Standards for Management and Leadership

This checklist has relevance to the following standards:

D: Working with people, unit 1

Definition

A set of skills used by one person to help another clarify concerns, come to terms with feelings, take responsibility for difficulties, and begin to resolve problems or issues. Counselling does not involve giving advice, or providing or managing solutions to the problems experienced by their client or colleague.

Counselling techniques are related to the mentoring process, where mentors may sometimes need to take a counselling approach.

Action checklist

1. Check your organisation's personnel policies to ensure that by offering counselling you conform to these

Some organisations have formal arrangements for counselling and it is important not to disregard these. For example, your organisation may offer counselling as part of an Employee Assistance Programme (EAP), offered as an employee benefit.

2. Ensure that you have a suitable room in which counselling can take place

It is essential to choose somewhere quiet, free from interruption and appropriate to the nature of the...

NOTE: All illustrations and photos have been removed from this article.




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