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Non-English speaking countries: adjusting to cultural differences.(Global Perspective)

Publication: The Journal of Employee Assistance
Publication Date: 01-JUL-06
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Managing poor performance may be one of the most unpleasant tasks of management and also one of the most difficult. Appropriate work performance intervention rests on the ability of supervisors to detect declining work performance, and there is great danger in assuming they are able or to to...

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...willing fulfill this role.

A referral an employee assistance program (EAP) is often described as the most appropriate method of preventing supervisors from inappropriately getting involved with an employee's personal problems. Unfortunately, most supervisors in non-English speaking countries know little about EAPs despite the fact that EAPs increasingly are being implemented in these locations, often by U.S.-based transnational corporations attempting to "harmonize" their human resources efforts. The reasons are twofold:

1) Supervisor training typically is offered by local EAP providers with little or no knowledge of the EAP Core Technology...

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