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Aspect Software helps Oceans Connect improve call quality, savings, uptime and flexibility with Unified IP solution ; Contact centre outsourcer uses Aspect EnsemblePro software to better serve blue-chip clients.

Publication: M2 Presswire
Publication Date: 31-MAY-06 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-31 May 2006-Aspect Software: Aspect Software helps Oceans Connect improve call quality, savings, uptime and flexibility with Unified IP solution ; Contact centre outsourcer uses Aspect EnsemblePro software to better serve blue-chip clients(C)1994-2006 M2 COMMUNICATIONS LTD

RDATE:31052006

STOCKLEY PARK, London - Aspect Software, Inc., the world's largest company solely focused on the contact centre, announced today that Oceans Connect (United Kingdom) Limited - a London-based company that delivers outsourced services for leading UK blue-chip companies from its contact centres in India - has enhanced call quality, cut costs, improved service uptime and introduced new customer contact channels using Aspect EnsemblePro(tm) software from its Unified IP(tm) product line.

Oceans Connect uses the unified capabilities of the Aspect EnsemblePro solution to answer, prioritise, route and report on all inbound and outbound customer calls for its clients. The company handles...

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