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UCSF Medical Center Chooses Nuasis to Improve Call Center Processes and Establish Foundation for Growth; Software-Only, Standards-Based Call Center System Gives Healthcare CIOs Freedom of Choice No Proprietary Vendor Technology.

Article Excerpt
MOUNTAIN VIEW, Calif. -- Nuasis(R) Corporation announces that the NuContact Center system has been selected by UCSF Medical Center for its patient-facing call center. The Medical Center, which is part of the University of California, San Francisco, selected the Nuasis system to support the interoperability of its call center with multiple hospital departments while also establishing a non-proprietary vendor foundation for call center growth and expansion. The software-only, standards-based architecture of the Nuasis system allows the Medical Center to accomplish these goals.

Recently ranked in the Top 10 of America's Best Hospitals by US News & World Report, the UCSF Medical Center's Ambulatory Services Call Center supports the center's outpatient practices including patient registration, managing physician referrals, prescription refills and the schedule coordination of more than 135,000 patient visits per year. This averages out to 70 calls per day per call center agent, which is recognized by the health care industry as a best practice for hospital call centers.

"In health care, it's important to have the flexibility that allows administrative support personnel not to be...