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Doctors Find It Easier to Do Business with Humana Than Any Other Insurance Company, Study Shows.

Publication: Business Wire
Publication Date: 30-MAY-06
Format: Online
Delivery: Immediate Online Access

Article Excerpt
LOUISVILLE, Ky. -- Humana Inc. (NYSE:HUM) came out on top among national payers in an index created to measure the performance of health benefits companies when paying medical claims, according to criteria important to doctors. The index was created by Physicians Practice, a respected medical journal, and athenahealth, a medical service and software provider that handles millions of claims annually.

The "PayerView Index" includes seven criteria, such as how quickly an insurer pays, number of claims paid on first submission, denial rate, the number of phone calls required to a resolve an issue and the number of claims that are simply lost. Athenahealth describes the index as measuring,...

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