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...are predicted by IDC (idc.com) to reach $20 billion within the next three years.
Compliance remains the primary driver for RM because new financial regulations such as Sarbanes-Oxley have placed additional requirements on companies, but the potential cost of discovery for litigation is of increasing concern. And some companies are facing fines not because they were found guilty, but because they could not find records that would have proved they followed proper procedures. Others have settled because the cost of discovery would have exceeded that of the fine.
In heavily regulated industries such as pharmaceuticals and energy, RM was a requirement long before software was available to do the job, and before the documents were in digital format. But the number of regulations under which they operate has increased, along with the number and variety of records that must be managed. Reports, letters, spreadsheets...
NOTE: All illustrations and photos
have been removed from this article.

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