...important investment quickly possible.

To accomplish this objective, it is critical for companies to learn how to best deploy and use an ECM solution before jumping into the implementation phase of the project. ECM implementations are essentially made up of many separate projects or phases, which, when taken together, can add up to a complex prioritization challenge. It can be difficult to know where to start.

So, how can a company move past the initial paralysis that may be caused by an overwhelming deployment? Consider your ECM vendor's consulting services team. When strategically organized and deployed, these groups can provide training, consulting and support services to help organizations prioritize and manage their ECM implementations, reaping the greatest return on investment (ROI) possible.

Customer-driven Project Delivery Models

Consulting services teams should provide as much or as little assistance as required by each individual customer. Often, the amount of services needed is driven by the complexity, schedule and cost of a particular ECM implementation.

For example, a "turnkey" model is usually necessary for customers who have an aggressive schedule and lack the IT resources needed for a speedy deployment. In this case, a vendor's consulting services team would manage and carry...

NOTE: All illustrations and photos have been removed from this article.



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