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Still beating that best deal--regardless!

Publication: Mississippi Business Journal
Publication Date: 01-MAY-06
Format: Online
Delivery: Immediate Online Access
Full Article Title: Still beating that best deal--regardless!(Ford Motor Company customer surveys)

Article Excerpt
BRANDON -- When Doug and Jeri Hudgel were driving through Mississippi en route to their home in Pell City, Ala., they found themselves stranded on an interstate exit ramp.

Their disabled vehicle was taken to Gray-Daniels Ford, where the unhappy couple, vacationing with their cat, Minnie, entered the showroom. "Upon explaining our problems to the sales manager, he assigned a young man to take us to the airport, where we were able to rent a vehicle to continue on our trip," said Doug Hudgel. "We left our vehicle in the able hands of service advisor Jim Williams, who went above and beyond the call of duty to ease our...

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