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...midsize large business customers in the United States with both local and long distance telephone service providers. Overall satisfaction is measured using seven factors: performance and reliability; billing; sales representatives/account executives; company image; cost of service; offerings and promotions; and customer service.
With an overall index score of 701 on 1,000-point scale, BellSouth ranks highest among local service providers with segment-leading ratings in six of the seven factors: customer service; billing; performance and reliability; sales representatives/account executives; company image; and offerings and promotions. MCI follows BellSouth...
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