...University California San Diego (UCSD, uscd.edu), for example, committee established by the vice chancellor of business affairs was set up to explore ways to shift the structure of the UCSD employee Web site from an organizational to a service-oriented approach. The committee visited corporate giants such as IBM (ibm.com), Gateway (gateway.com) and Intuit (intuit.com) to observe industry best practices and gain insights on specific issues, such as how to maintain productivity with a smaller work force and how to simplify complex processes.

The committee wanted to focus on developing content rather than creating a homegrown software product. After an evaluation process, the group chose Vignette (vignette.com) as an off-the-shelf product that could be set up quickly to meet its requirements.

"Our initial project was to publish information that would assist new employees in doing the things they would typically need to do when they begin their jobs," says John McCleary, director of business process initiatives at UCSD. "The intent was to provide an alternative to the network of experts that a longtime employee would have but a new one would not."

[ILLUSTRATION OMITTED]

The Human Resources (HR) Department at UCSD provides a good example of the transformation that has resulted from the services-oriented approach allowed by the Vignette content management system.

"We put all the basic HR information into the content management system," says Karen Cangialosi, manager of portal services at UCSD. HR experts on all personnel-related material were interviewed, and...

NOTE: All illustrations and photos have been removed from this article.



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