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Leaders go first.

Publication: Doors and Hardware
Publication Date: 01-MAR-06 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Leaders go first.(LEADERSHIP)

Article Excerpt
THE CLEMMER GROUP DID AN EXTENSIVE ASSESSMENT WITH A divisional manager to diagnose the strengths and weaknesses within his division and implement a major change and improvement process. Our assessment report showed that the problems in the division's customer service, quality, and productivity could be traced to one cause--the management team was dysfunctional. They were technicians and managers, not leaders. Their individual and collective leadership was weak. After reviewing the report with the division manager, we planned an off-site retreat with the management team to review the report and establish action plans. On the first morning of the retreat, the division manager presented everyone with a beautiful folder printed with the company logo and the words "Change Kit: Change Begins Here" on the outside. Upon opening the folder,...

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