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Ofwat proposes a financial penalty on Southern Water for customer service failures.

Publication: M2 Presswire
Publication Date: 31-MAR-06 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-31 March 2006-UK Government: Ofwat proposes a financial penalty on Southern Water for customer service failures(C)1994-2006 M2 COMMUNICATIONS LTD

RDATE:31032006

Ofwat today gave notice that it is proposing to impose a financial penalty on Southern Water for its failure since April 2005 to achieve customer service performance standards under the Guaranteed Standards Scheme (GSS).

This is a procedural step which must be taken before any financial penalty may be imposed. Notice has to be given within 12 months of the failure to achieve customer service standards.

The notice applies only to the customer service performance standard failures that have been occurring since 1 April 2005, as that was the date when Ofwat's power to impose financial penalties came into force.

That power is not retrospective.

The performance failures covered by this notice are just one aspect of Ofwat's wider investigation into Southern Water. This investigation also covers a longer time...

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