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Article Excerpt
'Plug and Play' Solutions Help Speed Proactive, Self- and Assisted Service
HDI 2006 CONFERENCE, NASHVILLE, Tenn., March 20 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of Real-Time Service Management (RTSM(TM)) software, today announced the availability of its new SupportSoft Automated Solutions Library(TM) (ASL), a collection of plug and play solutions designed to speed the resolution of the most common technical problems faced by end-users, simply and automatically. Developed using computerized analysis of millions of end-user problem calls from an extensive cross-section of industries(1), the initial release of ASL helps to resolve 65 of the most common technical problems impacting service delivery. As a result, companies can immediately benefit from industry best-practices to more quickly resolve technical issues that can impede end-user productivity and/or result in a costly service desk call(2). SupportSoft intends...
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