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CPP, Inc. Helps St. Luke's Hospital Improve Patient Satisfaction.

Publication: PR Newswire
Publication Date: 08-MAR-06
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Myers-Briggs(R) Training Aids Hospital Staff With Human Side of Medicine

MOUNTAIN VIEW, Calif., March 8 /PRNewswire/ -- CPP, Inc., publisher of the Myers-Briggs Type Indicator(R) (MBTI(R)) assessment, has released a case study on its work with St. Luke's Hospital & Health Network in Pennsylvania. Through its Professional Services consulting division, CPP helped St. Luke's implement and use the MBTI assessment in innovative ways leading to improved patient satisfaction of up to 12%, increased employee retention, and stronger leadership skills.

"The Myers-Briggs assessment is the best tool we've...

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