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...appeared that conflict was the source of the son's behavior problems.

After talking with the officer, I obtained his reluctant permission to call his ex-wife to discuss their song problems. To my surprise, she said she was willing to come to my office and talk with her ex-husband about the issue. I was even more surprised when, out of mutual concern for their son, they agreed to work together to resolve their conflict. Almost immediately thereafter, their son's behavior improved greatly.

It is difficult to overstate how wonderful it feels to work with an employee and help him/her successfully resolve a problem. In this particular case, the successful intervention with the police officer helped get me interested in the issue of mediation.

CONCRETE SOLUTIONS

At that time, the City of Savannah was facing a number of workplace conflicts that also beset many larger organizations. These conflicts typically arose as a result of miscommunication between two workers but then...

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