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...and (I say this somewhat grudgingly) lowered the formality of business communication. When I talk to people about their email usage, they all describe a similar history: a few messages a day became a steady stream, which then needed to be stored and organized, and finally turned into a deluge which is now nearly impossible to handle. Today "dealing with email" takes upwards of two hours a day for most professionals, and everyone's excitement has turned into conversations about "coping mechanisms," or worse, bragging about how one simply "deletes everything"!
While finding ways to keep up with email is a good thing, there is another important trend to consider: email is not just a lightweight communication tool anymore. For most businesses, email has become a way we interact with customers and suppliers. The information we delete from our in-boxes represents real, high-value business information--information that is often not being captured or tracked in any other way. For people and organizations swamped by critical information, throwing messages away is not an answer. Increasingly, knowledge workers and their employers are turning to search as a way to manage the volume and value of information sitting in their in-boxes.
A Growing Problem
Looking for information to get your job done is a regular part of today's workday, and research shows...
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