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...with or without hardware) software package which is heavily parameterised or customised for

particular type of client's needs (such as payroll or accounts

systems) software which is embedded in hardware dedicated to one

application (a dedicated word processor for example), sometimes

known as turnkey systems proprietary off-the-peg programs (PC packages for word processing or spreadsheets for example). This checklist is intended to deal primarily with the first two categories, and is also aimed principally at software provided by an external vendor rather than internally developed solutions

Implementation should be seen as a key stage within an overall project. The purpose of implementation is to take a finished software product and make it fully operational in a live environment in such a way that users of the software are fully trained and receptive to its introduction and the intended objectives of the organisation are fully met with minimum disruption.

Implementation cannot be viewed in isolation. This checklist assumes that the process of...

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