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Emotional intelligence is increasingly being regarded as a major key to personal success and as being more important than IQ. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on 'soft skills', managers need to be able to sensitively handle other people, both within and outside the organisation.
Definition
"The ability to perceive, to integrate, to understand and reflectively manage one's own and other people's feelings" John D Mayer (as quoted in People Management, 28 October 1999, page 49).
Emotional Intelligence at work
Most people do experience a range of both positive and negative emotions at work.
Examples can include:
* Satisfaction--you have done an excellent piece of work
* Exhilaration--you have won a major contract
* Pride--you have helped someone out of a difficult situation
* Anger--your work...
NOTE: All illustrations and photos
have been removed from this article.
More articles from Chartered Management Institute: Checklists: Personal Effectiveness and Development
New joiner: getting the job you thought you did.(Checklist 201), October 01, 2005
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