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Customer service, satisfaction facts of life in medicine.

Publication: Mississippi Business Journal
Publication Date: 30-JAN-06
Format: Online
Delivery: Immediate Online Access
Full Article Title: Customer service, satisfaction facts of life in medicine.(Healthcare Mississippi)

Article Excerpt
TUPELO -- Increasingly, customer service and customer satisfaction benchmarks are becoming a fact of life beyond retail enterprises into areas such as medicine. While some healthcare administrators may balk at the concept, others believe that the quality of the overall patient experience is a critical component of quality medical expertise.

"Providing a positive and caring environment for the patient is just the right thing to do," says Eddie Barber, executive director of Tupelo-based Cardiology Associates of North Mississippi, which has offices in Tupelo, Columbus, Oxford and Starkville. "A team approach...

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