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...tested solutions starting the most simple or cheapest (slug-pellets) and then moving on to those which take longer to apply (changing the plants or soil). With problems of greater complexity it may not be so easy, or indeed advisable, to try quick solutions. The answer may lie in any one of a number of directions and the quick fix may do more harm than good. The Kepner-Tregoe method enables far more complex problems to be tackled, such as why staff morale is low, why sales are down, why complaints are up, why industrial relations are worsening.
Definition
Kepner and Tregoe define a problem as a deviation from the norm.
Problem solving differs fundamentally from decision making. A problem occurs when something is not behaving as it should; something is deviating from the norm; something goes wrong. Decision making is...
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