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...problematic school districts, where even cell phone service can be spotty. To meet these growing challenges, a school district in northern Virginia is upgrading its network infrastructure to support innovative new telephony applications.
Headquartered in Winchester, VA, Frederick County Public Schools serves more than 11,700 students. Its 18 campuses provide K-12 education and include two specialized learning centers. However, the district's steady expansion over several years had resulted in a jumble of phone systems. By 2001, the district supported 11 different private branch exchange (PBX) systems from five different vendors--and expensive annual maintenance contracts for most of them.
Two events that compromised the safety of students convinced administrators that it was time to reassess the district's communications technology. On the morning of a severe snowstorm, buses had already delivered some students to school, with many others in transit, when the administration cancelled classes for the day. As parents called schools to verify the closures and locate their children, the calls overwhelmed the phone systems and most callers received a busy signal. Even worse, administrators at the district's central office were unable to reach many...
NOTE: All illustrations and photos
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