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Getting in with the in crowd.(Who Really Matters: The Core Group Theory of Power, Privilege, and Success)(Book Review)

Publication: T&D
Publication Date: 01-FEB-04
Format: Online - approximately 804 words
Delivery: Immediate Online Access

Article Excerpt
Who Really Matters: The Core Group Theory of Power, Privilege, and Success By Art Kleiner

"The customer comes first' is one of the three great lies of the modern corporation," writes Art Kleiner in his new book Who Really Matters. "The other two are 'We make our decisions on behalf of our...

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...shareholders' and 'Employees are our most important asset.'" Government agencies, not-for-profits, associations, and labor unions tell similar lies, he says, when they vow to serve public interest or represent the needs of their members.

Kleiner debunks those myths by asserting that in every company, agency, institution, and enterprise, there is what he calls a Core Group of "people who really matter." He says that although it's sometimes...

NOTE: All illustrations and photos have been removed from this article.



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