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New Report Says Americans Are World's Most Impatient Callers.

Publication: PR Newswire
Publication Date: 29-NOV-05 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Dimension Data's Contact Center Benchmarking Report reveals Americans abandon calls faster than the rest of the world.

Five tips designed to help you benefit during this holiday season.

HAUPPAUGE, N.Y., Nov. 29 /PRNewswire/ -- Preliminary research from Dimension Data's annual, worldwide contact center survey shows that Americans are impatient when waiting in queue and are quicker to abandon calls than consumers throughout the rest of world.

More than 360 contact centers worldwide were surveyed over the past nine months, reporting that callers in North America were more likely to abandon calls more quickly than their counterparts throughout the world. Contact centers in North America report that Americans are impatient -- willing to wait an average of only 37 seconds for their calls to be answered. The rest of the world exhibits greater patience -- consumers in Europe, the Middle East and Africa are willing to wait 67 seconds before abandoning a...

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