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Leadership lessons learned from middle management.

Publication: Physician Executive
Publication Date: 01-JUL-05 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Leadership lessons learned from middle management.(Column)

Article Excerpt
About a year ago, my boss (our hospital's chief medical officer) came by the office that I share with two other physicians and looking at one of the desks, asked, "Whose desk is that mess?"

[ILLUSTRATION OMITTED]

I commented that it was mine and that the reason it looked like a mess with lots of folders and other papers stacked all over it, is what I call the "upper management clean desk phenomenon."

I explained that the reason that his desk and office, as well as the offices of most leaders that I have been in, are so neat and tidy (besides the services of a secretary that most middle management may not have--at least in health care) is that they decide what needs to be done and send it to middle management to get done.

As a result, much of what the CMO didn't throw away but decided needed action, ended up on my desk or ones like it within the organization. And since I don't have...

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