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TV - Winner: DHL International; Agency: Ogilvy & Mather, New York.

Publication: B to B
Publication Date: 24-OCT-05
Format: Online
Delivery: Immediate Online Access
Full Article Title: TV - Winner: DHL International; Agency: Ogilvy & Mather, New York.(Special Issue: BtoB's Best 2005)

Article Excerpt
We've all suffered at the hands of those who are supposed to be providing us customer service: the bank teller who brusquely posts the "next teller'' sign just as you reach the window; the store clerk who violently crams your groceries in the bag; and the maddening recorded message that...

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...says that your call will be answered in 30 minutes.

A series...

NOTE: All illustrations and photos have been removed from this article.



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