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[ILLUSTRATION OMITTED]

That the situation faced by RLI (rlicorp.com), an insurance company that began with a unique mission of providing insurance coverage for contact lens owners. RLI later expanded into other specialty areas of property and casualty insurance where the risks are not covered by standard policies.

"Our original claim system worked well for its time," says Piyush Singh, CIO of RLI, "but it did not scale up effectively as we expanded, and lacked functionality for the Web." Digital photos, video clips and audio were not supported, and those were becoming increasingly important as documentation for claims.

RLI began to search for a new claims processing solution, investigating 10 different software packages. The search encompassed a variety of options from high-end, horizontal applications to vertical solutions focused on insurance. After narrowing the search to two options,...

NOTE: All illustrations and photos have been removed from this article.



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