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The importance of human capital.

Publication: Westchester County Business Journal
Publication Date: 19-SEP-05
Format: Online
Delivery: Immediate Online Access

Article Excerpt
In the service-based American economy of the 21st century, organizations have become increasingly aware of the contributions their human capital makes to their bottom-line results. A study conducted by the American Psychological Association has shown that, at the middle management and professional levels, the difference in productivity between a high-performing employee and a merely average performer is +32 percent. Put another way, three high performers typically...

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