...accomplish what set out to achieve. For example, most of us have endured awkward and unsuccessful job interviews. We live to tell about these interactions, but only the most enlightened among us see less-than-perfect encounters as opportunities for personal and professional growth. The rest of us do not relish the thought of the next interaction in which our verbal and nonverbal language will strongly affect our success.

Joann Baney's Guide to Interpersonal Communication offers sound advice aimed at helping people improve their skills in listening, giving feedback, asking and responding to questions, and adjusting to other people's styles of communicating. Indeed, people with little back-ground in interpersonal communication will learn valuable strategies from the book. And like other books in the Advanced Business Communication series from Prentice Hall, this book is "practical" and "reader-friendly" (p. viii), as it claims to be, making it suitable for students as well as professionals.

Baney divides her...

NOTE: All illustrations and photos have been removed from this article.



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