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HELPDESK: CASE STUDY.

Publication: Travel Trade Gazette UK & Ireland
Publication Date: 12-AUG-05 		Format: Online
Delivery: Immediate Online Access
Full Article Title: HELPDESK: CASE STUDY.(travel agents)(Brief Article)

Article Excerpt
Jill* recently spoke to the TSSA about a letter from her employer saying that staff in her call centre would no longer be entitled to a paid afternoon tea break because it left them short of cover at a busy time.

We explained that while it was not included...

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