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FrontRange Solutions delivers enhanced IP contact centre solution; Latest version of SME leader's IP contact centre provides solution convergence and quality management for enhanced customer experience and reduced call centre costs.

Publication: M2 Presswire
Publication Date: 29-JUL-05 		Format: Online - approximately 831 words
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-29 July 2005-FrontRange Solutions: FrontRange Solutions delivers enhanced IP contact centre solution; Latest version of SME leader's IP contact centre provides solution convergence and quality management for enhanced customer experience and reduced call centre costs(C)1994-2005 M2 COMMUNICATIONS LTD

RDATE:29072005

Reading, Berkshire - FrontRange Solutions, a global leader in service management, CRM, and voice application solutions for the growing and distributed enterprise markets, announced the availability of IP Contact Center 5.0 (IPCC) to the Communication Management solution family. The new version of FrontRange's Voice Over Internet Protocol-based (VoIP) software suite features Quality Management and integration with other FrontRange product families, including the company's award-winning HEAT, GoldMine Corporate Edition, and the new IT Service Management (ITSM) modules.

As contact centre managers continue to scrutinize...

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