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A & A Contract Customs Brokers Taps RightNow Service to Optimize Business Impact of Online Channels.

Publication: PR Newswire
Publication Date: 18-JUL-05 		Format: Online - approximately 939 words
Delivery: Immediate Online Access

Article Excerpt
Top Canadian Import/Export Service Provider Deploys On Demand CRM Solution to Improve Responsiveness, Reduce Costs and Accelerate Time-to-Revenue

BOZEMAN, Mont., July 18 /PRNewswire-FirstCall/ -- RightNow(R) Technologies today announced A & A Contract Customs Brokers Ltd.(R) will deploy RightNow Service(TM) to automate and manage its online CRM channels. By doing so, A & A will improve the speed and accuracy of its responses to customer inquiries, reduce operational costs, and accelerate realization of revenue from online interactions.

The volume of activity generated by A & A's Internet presence has grown steadily, as business use of the World Wide Web as a whole has increased and as A & A has continued to enhance its site with features such as online submission of quote requests. Without an effective platform for managing its Internet channels, however, the handling of online interactions such as...

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