...overload: ubiquity digital communications, personal computers, cheap storage and Web publishing has created an ever-growing glut of digital information. To deal with the huge influx of this digital content, government agencies are looking for innovative solutions that help filter, find, organize and route information to those persons who need it, when they need it.

* Legislation: The E-Government Act of 2002 is fundamentally reshaping the way government does business. Subsection (207.f.l), for instance, requires all federal agencies by the end of 2004 to have committed strategy and timetable for making pertinent public information available in electronic form. Effective search can improve the accessibility of published information by reducing the time spent by users to find relevant information.

* Evolving threats: The events of 9/11 and subsequent war on terror has forced the intelligence, law enforcement and defense departments to rethink the ways they gather, re-use and share information both within and across organizations. Effective search technologies play a critical role in helping analysts connect the dots.

* Technology-savvy users: A Web-savvy population, coupled with the popularity of Web search engines, has turned "search" from a skill used primarily by librarians and researchers to an everyday household activity. Both government employees and the general public have come to rely on search as a reliable tool to find the information they need quickly.

For government organizations starting to deal with these issues, choosing the right search solution can be challenging. From search appliances to question-answer systems,...

NOTE: All illustrations and photos have been removed from this article.



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