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...annotate slides, documents or other application screens; to send text messages; to use a whiteboard for writing or drawing; and to accompany presentations with audio, either by teleconference or VOIP. The Radicati Group (rad icati.com) predicts robust growth in this market, with an increase from about $500 million in 2003 to over $2 billion in 2007.
Web conferencing has its roots in technology that predates the Internet, on systems that sent instant messages in a mainframe environment. It evolved through groupware, most significantly Lotus (lotus.com) Notes. PlaceWare was developed by the Xerox Palo Alto Research Center (parc.xerox.com) for Web conferencing. It was purchased by Microsoft (microsoft.com), and in the 1990s, reintroduced as NetMeeting. Another early commercial product and the current market leader in Web conferencing is WebEx (webex.com), introduced in 1996.
Best Software (bestsoftware.com) offers an extensive line of business software for small to midsize companies. "We use WebEx in literally every department, from corporate communications to product development, sales and legal," says Steve Thiessen, WebEx administrator/project manager at Best Software. Having grown...
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