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...offer aspects of collaboration (not just Web conferencing, for instance) and whose feature sets pertain to more than one vertical market.
[ILLUSTRATION OMITTED]
We will not include some big names. Although it represents the apogee of collaboration, IBM Lotus (ibm.com) does not host it. Microsoft (microsoft.com) offers some hosted collaboration, but does so by means of multiple products. Customers can certainly evaluate those products, but here we are narrowing the field from more than 30 hosted collaboration products to just four--Open Text, Oracle, SiteScape and Xerox--that represent the directions different vendors are taking.
Open Text (opentext.com)
Hosted collaboration products are differentiated by the inclusiveness of their feature set and extensibility of their solution. According to Richard Medina, principal analyst at Doculabs (doculabs.com), Open Text's core product is comprised of no fewer than 25 modules. The result is that no other vendor comes close to equaling Open Text's scope of hosted features, and customers can indefinitely extend the solution.
That comes at a price, however. Medina says, "Open Text has the highest margin per seat of any collaboration vendor." The price for 100 users of hosted Livelink is $100,000 a year--or $1,000 per user--well above the price of most other vendors. But to be fair, the price drops with added users--for 1,000, it's $340 per user and for 10,000, it's $160 per user. Those are better estimates of average price because the average install has thousands of seats.
Medina points out that Open Text's prodigality...
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