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Interactive Intelligence upgrades intelligent multi-site routing software; New features designed to increase scalability, simplify administration and improve skills-based routing and multimedia queuing.

Publication: M2 Presswire
Publication Date: 30-JUN-05 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-30 June 2005-Interactive Intelligence: Interactive Intelligence upgrades intelligent multi-site routing software; New features designed to increase scalability, simplify administration and improve skills-based routing and multimedia queuing(C)1994-2005 M2 COMMUNICATIONS LTD

RDATE:30062005

LONDON - Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of business communications software, has upgraded its intelligent multi-site routing software, Interaction Director.

Interaction Director offers network-based pre- and post-call routing to help distributed organisations with high call volumes meet service level goals, while improving customer satisfaction, reducing cost and complexity, and incorporating a disaster recovery strategy.

The upgraded product, offered as an add-on to the company's contact centre automation software, Customer...

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