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...generation release of the 3Com NBX IP Telephony system, the industry's first IP PBX (private branch exchange), include:

--New automatic call distribution (ACD) option to allow businesses to easily expand their customer care service for up to 199 agents as part of their own in-house operations;

--Support for silent monitor/whisper/ barge-in. When used with the ACD feature, supervisors can listen in on an...

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