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...served different document, imaging, content or e-mail management systems;
* Some departments have additional applications (e.g. case management, accounting) that manage documents; and
* Government re-organization has led to the merger of agencies with pre-existing systems.
The effect has been the creation of different repositories, or "silos of knowledge," such as:
* Physical records in one or more records centers, or those stored off-site;
* E-mails stored in an e-mail and/or e-mail archiving system;
* Documents in a document management, content management or collaboration system;
* Electronic documents in specialized systems; and
* Images in an imaging system.
These silos, although coveted for departmental efficiencies, create challenges as well. Agencies are...
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