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...situation: cell-phone screaming at beleaguered airline representatives, even fist-fighting. At the other end of the spectrum were conspicuous acts of kindness: cell-phone sharing, blanket loaning, and camaraderie. I wonder why some come together during difficult experiences and pool resources and knowledge to better the situation while others turn competitive and adversarial, hoarding both assets and information.
I was lucky (and tenacious) enough to get booked on a 7:10 flight the morning after the blizzard--most people were told they would not be able...
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