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Research and Markets: Utility Industry Using Benchmarking to Improve Customer Care.

Publication: PR Newswire
Publication Date: 27-MAY-05
Format: Online - approximately 401 words
Delivery: Immediate Online Access

Article Excerpt
DUBLIN, Ireland, May 27 /PRNewswire/ -- Research and Markets (http://www.researchandmarkets.com/reports/c18290 ) has announced the addition of Utilities - Effectively Benchmarking Customer Care to their offering.

(Logo: http://www.newscom.com/cgi-bin/prnh/20040820/RESEARCH )

"Benchmarking" has become an intellectually fashionable business concept, but it is really just a new-fangled word for what, in essence, is an old- fashioned practice: comparison. Utilities can...



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