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Article Excerpt
Trish Cooper recalled the pride she felt when her company, MKS Instruments, received a top supplier award from a major customer. Then she described the frustration she felt a week later when the same customer dropped MKS in favor of an overseas competitor who was just 7 percent cheaper.
MKS Instruments, Wilmington, Mass., is a global supplier of manufacturing process controls. Cooper, MKS manufacturing manager, was part of an end-user panel at the Metals Service Center Institute's Tubular Products Division Conference Jan. 14 in Miami.
Cooper was critical of recent steel industry price increases and surcharges, which lead to more outsourcing of American industry to low-cost regions of the world, she said. "Remember that cost is the driver. We are striving to stay competitive. Steel surcharges are a price increase to us."
Cost reduction is a way of life at MKS, said Cooper. Even her company has moved some...
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