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3Com enhances IP telephony for business with new IP phones and advanced capabilities to increase productivity and strengthen customer interactions; Nixon Inc. deploys 3Com convergence solution to strengthen its customer care service and improve inter-company communications.

Publication: M2 Presswire
Publication Date: 23-MAY-05 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-23 May 2005-3Com Corporation: 3Com enhances IP telephony for business with new IP phones and advanced capabilities to increase productivity and strengthen customer interactions; Nixon Inc. deploys 3Com convergence solution to strengthen its customer care service and improve inter-company communications(C)1994-2005 M2 COMMUNICATIONS LTD

RDATE:23052005

Marlborough, Mass. - 3Com Corporation today announced a comprehensive enhancement to its award-winning Internet Protocol (IP) telephony software designed to help small and medium-sized enterprises reduce costs, increase employee productivity and strengthen customer interactions.

Key features in this new, fifth generation release of the 3Com(r) NBX(r) IP Telephony system, the industry's first IP PBX (private branch exchange), include:

* New automatic call distribution (ACD) option to allow businesses to easily expand their customer care service for up to 199 agents as part of their own in-house operations;

* Support for silent monitor/whisper/barge-in. When used with the ACD feature, supervisors can listen in on an incoming...

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