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Article Excerpt
More than half of 1,700 doctors, nurses, and other staff surveyed at 13 U.S. hospitals witnessed mistakes made by their colleagues, including serious incidents of incompetence, but less than 10 percent discussed the problems with those same coworkers, according to a study sponsored by consulting company VitalSmarts and the American Association of Critical-Care Nurses (AACN). The study concluded that this lack of communication contributes to avoidable errors as well as poor work environments.
Researchers identified seven areas where communication among hospital workers is critically important: broken rules, mistakes, lack of support, incompetence, poor teamwork, disrespect, and micromanagement. Even though most health care workers said they and their colleagues do not have these problems, 88 percent of...
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